Tenant fees & information

May 2026 - Renters' Rights Act

The Renters' Rights Act 2025, which comes into force from 1st May 2026, makes changes to the way all residential tenancies will work across England.
The Act includes changes to the way new tenancies are created, how they can be ended, and the rights and responsibilities of both landlords and tenants.
All new tenancies created from 1st May 2026 will be subject to the new regulations of Assured Periodic Tenancies, which will replace the previous Assured Shorthold Tenancy (AST) agreement framework.
Any existing (AST) tenancies created before 1st May 2026 will continue, but will automatically be subject to the new rules of Assured Periodic Tenancies.
More information is available for tenants in the The Renters’ Rights Act Information Sheet 2026 - follow the link below.

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June 2019 - Tenant Fees Act

The Tenant Fees Act 2019 details which fees and payments a tenant may be liable for before, during and after a tenancy. These include;
a) the rent;
b) a refundable tenancy deposit;
c) a refundable holding deposit;
d) payments to change the tenancy;
e) payments asscociated with early termination of the tenancy;
f) payments in respect of utilities, communication services, TV licence and council tax;
g) a default fee for late payment of rent and replacement of a lost key/security device, where required under a tenancy agreement.
Other fees are prohibited from 1st June 2019.
Further details and consumer guidance to help tenants understand their rights and obligations under the Act, including a list of permitted and prohibited payments is available from gov.uk at the link below.

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deposit protection

Hazelwells Preston is a member of myDeposits.
Tenancy deposit protection was introduced in order to help safeguard your deposit and help ensure that you get it back at the end of the tenancy, provided you have met the terms of your Tenancy Agreement. By law, your landlord or letting agents must protect your deposit with a government-authorised tenancy deposit protection scheme.

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CLIENT MONEY PROTECTION

We are registered with MoneyShield CMP scheme membership. Further details including The Money Shield Scheme Rules are available to view at hazelwells.com/terms.

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THE PROPERTY OMBUDSMAN

We are a member of The Property Ombudsman.
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 27 years and provides consumers with a free, impartial and independent alternative dispute resolution service.
You can download our complaints procedure here.

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01.05.2026 - IMPORTANT INFORMATION - FOR ALL NEW & EXISTING TENANTS

NEW TENANT ONLINE REGISTRATION FORM

This form is to be completed by each intended adult occupier before any tenancy application is submitted.

A paper copy of this registration form can be provided on request by emailing tenants@hazelwells.com or call us on 01772 823050. By submitting this form, you consent to future contact in order for us to process your requests and application in line with our privacy policy at hazelwells.com/privacy and terms at hazelwells.com/terms.

If you wish to discuss your specific circumstances prior to the submission of this form then please call us first.

First Name: Last Name: Contact Number: Email Address: Date of Birth: MARITAL STATUS EMPLOYMENT STATUS Property of interest: Reason for moving... Full Name(s) of other intended adult occupier(s) Number of intended adult occupiers Number of intended child occupiers Please detail any pets... Your current address Are you currently renting? Have you missed any rent payments within the last 12 months? Have you paid any rent payments late within the last 12 months? Have you previously had any dispute with a landlord? Do you have any CCJs (County Court Judgements) or ADVERSE CREDIT HISTORY? Do you believe your application may require a supporting Guarantor? Have you read and reviewed the Renters Rights Act Information Sheet 2026 provided above? RIGHT TO RENT - do you have a legal right to rent in the UK? IMPORTANT: The Immigration Act 2014 means that all applicants need to demonstrate their Right to Rent in the UK -
Right to Rent checks are a legal requirement for anyone wishing to rent a property in the UK, whether a UK citizen, EU citizen, or other citizen from outside of the UK, EU or EEA member states. Passport/ID and Visa are required.
More information is available in this guide from the UK Government - click here to open the guide from gov.uk.

By submitting this registration form, you acknowledge that you intend to proceed with the completion of a new tenancy application for your property of interest and provide the required consent to future contact in order for us to process your requests in line with our policy at hazelwells.com/privacy and terms at hazelwells.com/terms. You also acknowledge that the answers to the above questions are honest representations of your current status, credit worthiness, employment & tenancy history, and that any application approval is subject to the satisfactory fulfilment of all pre-tenancy requirements.