Terms & landlord fees

Our general terms and conditions now form part of GDPR privacy policy - to view click here.

As of 1 April 2019, it is a legal requirement to be part of a government approved CMP scheme if client money is handled or held in any way. We are now registered with MoneyShield Client Money Protection scheme membership. The Money Shield Scheme Rules are available below.

Please note Hazelwells Preston was not a member of a Client Money Protection (CMP) scheme prior to April 2019.

Further CMP details available here

We are a member of The Property Ombudsman.
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 27 years and provides consumers with a free, impartial and independent alternative dispute resolution service.
You can download our complaints procedure here.

Hazelwells Preston is a member of myDeposits.

Tenancy deposit protection was introduced in order to help safeguard your deposit and help ensure that you get it back at the end of the tenancy, provided you have met the terms of your Tenancy Agreement. By law, your landlord or letting agents must protect your deposit with a government-authorised tenancy deposit protection scheme such as mydeposits who provide a simple deposit protection solution for landlords, letting agents and tenants.